Repair Policy

Glass Piece Repair Policy

Policy Overview:

This policy outlines the procedures and conditions for repairing glass pieces that have been damaged or broken. We are committed to ensuring that all glass pieces are restored to their approximate original condition with the utmost care and expertise. All repairs are offered free of charge; however, the turnaround time for these repairs is indefinite.

1. Eligibility for Free Repair:

   - Coverage: This policy applies to all glass pieces purchased from our store or authorized dealers.

   - Conditions: The piece must be brought in for repair.

2. Repair Process:

   - Assessment: Upon receiving the broken glass piece, our team will assess the extent of the damage.

   - Repair Methods: Our skilled artisans will employ appropriate techniques to repair the piece, aiming to restore it as closely as possible to its original state.

3. Turnaround Time:

   - Indefinite Time Frame: Due to the specialized nature of glass repair, the time required to complete the repair can vary significantly. As such, we do not guarantee a specific timeframe for the return of repaired items. Customers will be notified when their item is ready for collection.

4. Communication:

   - Updates: Customers may inquire about the status of their repair at any time. Our team will provide updates as available but cannot guarantee precise completion dates.

5. Limitations and Exclusions:

   - Extent of Damage: While we strive to repair all damages, some pieces may be beyond repair. In such cases, we will notify the customer and discuss possible alternatives.

   - Non-Covered Issues: This policy does not cover deliberate damage, misuse, or alterations made by unauthorized third parties.

6. Collection of Repaired Pieces:

   - Notification: Once the repair is completed, customers will be notified to collect their glass piece or arrange for shipping.

   - Storage: We will store repaired items for up to 90 days after notification. Items not collected within this period may be subject to our whims.

7. Customer Responsibility:

   - Transportation: Customers are responsible for safely transporting their items to and from the repair facility. We recommend secure packaging, especially for fragile pieces.

8. Additional Information:

   - For further details or specific inquiries, customers are encouraged to contact us . We are committed to providing the best possible service and ensuring the longevity and beauty of your glass pieces.

By choosing our repair services, you agree to the terms and conditions outlined in this policy. We appreciate your understanding and patience as we work to restore your cherished glass items.